TERMS AND CONDITIONS OF USE AND DELIVERY
Effective as of 1 August 2018
The online shop products are sold by the Salpaus Further Education municipal consortium, business ID 0993644-6.
1. Personal data and registration
Ordering products from the online shop does not necessarily require registration.
Registration as a user of the online shop will expedite future purchases. As a registered user, you can also view any orders you have made. The e-mail address provided upon registration serves as each customer’s username. The username and password created in conjunction with registration are personal. The customer is responsible for storing the username and password in such a way that they are not disclosed to external parties. The customer is also responsible for any use of the online shop with his/her username and password as well as any resulting payments.
The customer must provide the necessary information required to use the online store and place orders. The name of the recipient needs to be provided in conjunction with the order when ordering service products.
The Salpaus Further Education municipal consortium has the right to use the customer’s personal data in accordance with the Personal Data Act and other legislation. The information of registered customers is recorded in the online store’s customer register. The Salpaus Further Education municipal consortium will not disclose the customer’s information to third parties without express permission from the customer. The customer has the legal right to prohibit the use of their personal data for the purposes of direct marketing, distance selling or other direct marketing, market research and polling, vital records and genealogy.
Products are ordered through the shopping cart at the address kauppa.salpaus.fi.
All orders are confirmed via email, stating the contents of the order, total price and method of delivery. Customers placing an order without registration must provide a valid e-mail address in conjunction with the order.
Upon making a purchase, the customer agrees with any special terms concerning the products being purchased and the online store’s effective terms and conditions of use and delivery.
3. Payment methods
The products must be paid upon order with the online payment functionalities of Finnish banks or the most common credit cards. Online payments are handled via a secured connection through the Suomi.fi/Paytrail service.
3. Prices and VAT
The effective price of products ordered from the shop is based on the price shown on the site price list during purchase. All prices are in euros (EUR).
The prices shown in the online shop include the effective VAT. We reserve the right to alter the prices.
Shipping costs will be added to the price of the products, if the customer selects delivery by post. Mail delivery is not possible for all online shop products. The delivery method is listed on the kauppa.salpaus.fi site in connection to each product.
5. Terms and conditions for cancelling an enrolment
Enrolments for courses are binding.
If the enrolment is cancelled more than 14 days before the planned start of the education, the fee will be refunded to the customer’s bank account.
If the enrolment is cancelled later than 14 days before the planned start of the education, 50% of the price will be refunded to the customer.
If the cancellation is made later than 48 hours before the planned start of the education or not at all, the price will not be refunded to the customer.
Cancellations must be submitted in writing to the supplier’s e-mail address asiakaspalvelu.kauppa(at)salpaus.fi. Please list your name, address, telephone number, e-mail address and bank account number in the cancellation message and indicate which course enrolment you wish to cancel. The cancellation is successful once the provider has confirmed it with an e-mail response.
In the case of products requiring registration, if the predefined minimum requirement for participants is not met and the course is cancelled, we will send notification to the contact information provided by the customer upon order and refund the entire fee.
Products will be delivered to the postal address provided by the customer or to the location indicated in the special terms regarding the product for the customer to retrieve in exchange for the payment receipt. Diverging delivery methods are separately indicated on the kauppa.salpaus.fi website.
Products are mailed on weekdays, and a notification of shipping is sent to the customer’s e-mail address. If a product has run out of stock, we will notify the customer of the delivery delay with a separate e-mail message.
The shipping costs are based on the contents, weight and delivery method of the order. Alternatively, the shipping costs can also be included in the price of the product. The shipping costs are listed on kauppa.salpaus.fi in connection to each product.
Products cannot be ordered from the Salpaus Further Education online shop for postal delivery to locations outside Finland.
7. Exchange and return
According to the Finnish Consumer Protection Act, the Customer will have a 14-day right of exchange and refund. The right to return only applies to unused and marketable products that are still in their original packaging. All returns must be agreed upon with the supplier in advance. We kindly ask customers to contact the supplier by e-mail before returning a product. The person returning the products will be responsible for the return costs, unless the delivery contains an error clearly made by the supplier.
Please request product return instructions from the following e-mail address: asiakaspalvelu.kauppa(at)salpaus.fi. The following information must be included with the return: customer’s name, address, telephone number, e-mail address and bank account number, and a copy of the order confirmation.
If the delivery does not meet the order specifications or exhibits transport or other damage, the supplier (Salpaus Further Education) must be notified of the matter within seven days of the arrival or receipt of the order by sending an e-mail message to the address asiakaspalvelu.kauppa(at)salpaus.fi.
8. Force majeure
The Salpaus Further Education online shop cannot be held liable for the prevention, hindrance or delay of an order due to force majeure.